Online Store FAQ's
 
How do I change quantities or cancel an item in my order?
       You may cancel an order by logging into your account with the login found at the top site.  Once logged in, click on the Merchandise tab to find your recent orders.  Click on the invoice you wish to cancel.

How do I track my order?
       If our vendor uses our online UPS account, you may use your email address and password in the login at the top of our site to check your order status.

An item is missing from my shipment.
       Login to your account at the top of our site to track your order’s status.  Be sure that all of the items in your order have shipped already.  If your package shows a status of “delivered”, please contact our customer service for assistance.  FanSupport@jumptvinc.com.

When will my backorder arrive?
       Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.  Back ordered items will be separated into multiple invoice numbers.  Login to your account to check the status of any backordered items.

My Account

How do I create an account?
       Click the "Register” link at the top of our site.  Simply follow the steps to create a new account.
 
How do I edit my account information?
       Login at the top of our site to edit your account information.  A link will appear to "View / Edit Account Info."

What is your return policy?           
Returns: (With Packing Slip)
       Our online store accepts returns of unworn, unwashed, and in new condition merchandise within 30 days of receiving item(s).  Refunds must be accompanied by the original packing slip and will be made in the form of the original payment. 

Returns: (Without Packing Slip or after 30 days)
       Our online store will issue a merchandise credit (applicable to our online store only) or make an exchange if the merchandise is unworn, unwashed, in new condition, and is currently available on our website.
 
Security
       The website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?
       You only have to pay sales tax if you are located in the same state as our warehouse if that state requires sales tax for online purchases.

I have a question on my charges.
       Login to your account at the top of our site to review your orders.  You may compare your order history on our website, with your financial records.

I need a copy of my receipt / invoice.
       Login to your account at the top of our site to look up your order and print invoices.

When will my credit card be charged?
       Your credit card will be charged at least 48 hours prior to shipment of your item(s).
 
How do I navigate the site?
      To navigate this website, simply click on a category you might be interested in. Categories are located on the left hand side bar.  QUICK TIP:  Place your mouse cursor over anything you think could be a clickable link.  You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand".  Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".  You may also type a keyword into the SEARCH box to quickly find a specific product.  If you have any trouble locating a product, feel free to contact FanSupport@jumptvinc.com for assistance.

How do I use a coupon?
      After adding items to your shopping basket, you will see "Coupon Code" in your shopping basket.  Enter in the code and click, "Apply Coupon".