stop and Big 12 Digital Frequently Asked Questions

Welcome to and Big 12 Digital. Each season, every Big 12 Conference follower will have the ability to watch all-access video and listen to exclusive audio through and the Big 12 Digital.





What is

The official website of the Big 12 Conference, is available to everyone who can access the Internet and contains articles, video, audio, press releases, statistical information and much more content provided by the Conference.

What is Big 12 Digital?

The Big 12 Digital is a video portal found through  The network is brought to you by the Conference and specifically focuses on streaming video (live and archived) and other exclusive content.

What Are Big 12 Digital System Requirements?

Big 12 Digital live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is slower than a DSL connection you will may not be able to watch Big 12 Digital media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.

In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:


Minimum Windows Requirements

A Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.

One of the following operating systems: Windows 8, Windows 7, Windows Vista, Windows XP Service Pack 2 as well as Microsoft Internet Explorer 7 or above, or Firefox 3 or above:

- IE:

- Firefox:

- Macromedia Flash Player:

- Microsoft Silverlight:

Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.

Free hard disk space: 300 MB

Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

Intel Core Duo 1.83GHz or faster processor with a minimum of 512MB of memory

Mac OS X 10.4.8+

Macromedia Flash Player:

Firefox 3 or above:

Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.

Free hard disk space: 300 MB

Video adapter and monitor: Super VGA (1024x768) or higher.

Audio Capability

In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers


Some types of firewalls may prevent viewing live events on Big 12 Digital. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.


The video doesn't look very good:

We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.

To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."

Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.

Why can I access the content at home but not while at work, a hotel, school, etc.?

Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.

I have high-speed wireless internet, but still seem to be having buffering problems?

While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.

I cannot view the content.

There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.

Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.

If you experience any further problems, please contact Customer Service here


I cannot get the audio to play

Check the following knowledge base articles from Microsoft for possible solutions:

Windows Media Player Cannot Play Back the Audio Stream

Windows Media Player May Not Play Audio Files from Web Server If Third-Party Players Are Installed

I cannot get the videos to play

Make sure you are up to date with the critical and driver updates from

There can be an issue if you have both the Java VM and the Microsoft VM installed. In Internet Explorer go to Tools -> Internet Options and click the Advanced tab. Scroll down about half way and look for the heading "Microsoft VM" and make sure the "JIT compiler for virtual machine enabled" option is checked. You will have to restart your computer for the change to take effect.

To check for the Java VM, go to Start -> Settings -> Control Panel. Look for a program called "Java Plug-in 1.x.x". If there, open it up and make sure the "Enable Java Plug-in" is unchecked. You will have to restart your computer for the change to take effect.

Or you can enable the Java VM and disable the Microsoft VM, whichever you prefer.

Check the following knowledge base articles from Microsoft for possible solutions:

Could Not Connect to a Multicast Channel

Unable to Access the Network

Cannot Stream Media in Windows Media Player for Windows XP

Windows XP Internet Programs Cannot Connect to the Internet Through Broadband Connection

For Windows Media Player 8

Try the following, open up Windows Media Player from the Start Menu on the menu, go to Tools ' Options. You should automatically be on the "Player" tab, if not click it so that you are. At the very bottom click the option "Add items to Media Library when played". It will then allow you to click the option below it "Include items from removable media", click that as well.

I can play the daily videos but none of the videos from the live events

There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.

Open Windows Media Player from the Start Menu

On the menu go to Tools -> Options

Click on the "Network" tab

Make sure there is a check next to "Multicast"

Click the "OK" button to save the changes.

If you are running Windows XP, try disabling the Windows XP firewall

Open the Control Panel from the Start Menu

Click on Network and Internet Connections

Click on Network Connections

Right click your Internet connection in the window and click "Properties"

Click on the "Advanced" tab

Make sure that the Internet Connecion Firewall is unchecked

The video and audio are out of sync

This might be a sound card or driver issue. Check for sound card driver updates from your vendor and from Download the latest DirectX from Windows Update as well.


I have an Apple computer. Are your services compatible with OS X?

Our service has been tested with the latest versions of Safari and Firefox for OS X. You will need to install Windows Media Player 11 for OS X. Please see the link below for download.

Windows Media Player 11 for OS X is located at the link below:

You will also need to download Flip4Mac

When I select a live/On-Demand broadcast the media player say transitioning and never plays. Are there technical difficulties with the broadcast?

This issue is with your Windows Media Player settings. Close any open web browsers and open Windows Media Player. In Windows Media Player, choose Tools from the top menu. If you can not see the top menu, press the Alt key on your keyboard. This will highlight the word File and will show the other categories. Once you click on Tools, click on Options. From here, click on the network tab. You will then see four options that are checked off. When you are on this screen, please uncheck UDP. After that, click Apply and then click OK.

I have a router/firewall. Will that cause problems with broadcasts?

If you have a router/firewall then this would also need to be configured to allow multicasting. Another option would be to disable the firewall for the event and then enabled once the event is over. For assistance with configuration please consult the manufacturer of your router/firewall.

I cannot view any broadcast. The media player never loads the control options such as play/pause, stop, and volume control.

Do you have any kind of security software installed on your computer such as McAfee, Norton, or Zone Alarm? If so please try to disable the software. If you are not sure if you have any of that software then you can check by clicking on Start and going to the control panel. Look for add/remove programs. This will give you a list of software installed on your computer. Some security software can block Active X or Flash controls that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes, please check the configuration. For assistance with configuration please consult the software manufacturer.


Is my privacy protected on and the Big 12 Digital?

Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

Can I link my site to

Yes, you are allowed to link to  If your site is frame-based, we require that opens in a new frame rather than in a frame on your site.

Can link to my site?

In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.

Is there recruiting information on

Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from Big 12 Conference coaches and administration at Big 12 Conference, will be the first and official source on the web for this type of information.

What is listed in the Archives?

All events are archived and can be listened to in their entirety on Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).

Upgrade your system to Windows Media Player 11 Now

I sent a support request and did not get a response?

While we respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the email may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. Our response may also be caught in the spam or junk filter of your email client. If you have any questions, comments or concerns about our web site, please contact us here.

I'd like to see something on that is not on the site, where do I send my input?

We value your input and would like to hear from you!  We've created a place for you here to tell us what you like and don't like about Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.